Syllabus for CSIT 321:
Client Support

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Contact Information
Thomas E. Blum
Office: Olney-333
Office Hours: Wed. and Fri. 10:00-11:00 (Olney 333), Tues. and Wed. 2:00-3:00 (Olney 200), or by appointment
Phone: 215-951-1139
e-mail: blum@lasalle.edu
Web: http://www.lasalle.edu/~blum

Installation, maintenance, and customization of a PC client operating system (OS), additional system and application software; hardware installation. Survey of OS utilities, services, and settings, including command-line instructions, menus,start-up processes, purposes of essential OS files, browser options, the task manager, the registry, firewall, etc. Certain aspects of professionalism and job searching, including licensing, familiarization with relevant portions of certifiaction exams.
Recommended Text: Microsoft Windows Vista Unleashed, Paul McFedries, SAMS, 2007, ISBN: 0672328941
(The book is available as part of the library's Safari On-line collection. See these instructions for accessing these books.)

Assessment:

 There will be weekly labs and/or classwork as well as weekly homework. There will be two exams, a project and a final. The various components of the course will be weighted as follows:

      Homework: 14%
      Lab/Class: 28%
      Tests: 32%
      Project: 10%
      Final: 16%
  • The plus/minus grading system will be used.
  • Attendance will be taken.
  • Absences, lateness, inattention, etc. will be factored into the lab/class component of the grade.
  • Over three unexcused absences may result in the reduction of your final grade.
  • Unless an extension has been granted, a late assignment will be penalized 5 pts. (out of 100) each day it is late.
  • Make-up tests are given at the discretion of the professor. If you miss a test, you should assume it will serve as your dropped score unless you have met with me to discuss the reason for missing the exam and to schedule a make-up.
  • All tests are cumulative, though they will tend to focus on and give more weight to the new material.
  • It is your responsibility to keep copies of all of your assignments, tests and so forth at least until you receive your final grade for the course.

Printing:

 Note that a student is allotted 400 sheets of paper per semester to be printed in the classroom labs, open labs and library. A student can pay more if he or she wishes to exceed this limit. Think about what you are printing and how you are printing it.

Classroom Behavior:

While in the classroom, students should behave in a manner that is neither distracting to nor disrespectful to the professor or other students. Cell phones should be turned off.

Cheating:

When using materials from a book, website, etc., the source must be cited, otherwise it is considered plagiarism. Claiming another's work as your own is cheating. A student caught cheating will receive a score of zero. Repeated cheating can result in a failing grade for the course. Asking another for help on a step or two in a many step homework is acceptable; handing in duplicate or nearly duplicate work is not. If you require a significant amount of assitance, you should seek my help. Finally, openly allowing your work to be copied is also cheating.

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