Syllabus for CSIT 321:
Client Support

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Contact Information
Thomas E. Blum
Office: H-133
Office Hours:  M-W 10:30-11:30, T-R 11:00-12:00, or by appointment
Phone: 215-951-1139
e-mail: blum@lasalle.edu
Web: http://www.lasalle.edu/~blum

Installation, maintenance, and customization of a PC client operating system (OS), additional system and application software; hardware installation. Survey of OS utilities, services, and settings, including command-line instructions, menus, start-up processes, purposes of essential OS files, browser options, the task manager, the registry, firewall, etc. Certain aspects of professionalism and job searching.
Relevant e-books (requested):
Ubuntu Unleashed, Matthew Helmke; Andrew Hudson; Paul Hudson, SAMS, 2010.
(These books are available as part of the library's Safari On-line collection. Go to the library catalog webpage and do a keyword search on "safari e-book".)

Assessment:

 There will be weekly labs and/or classwork as well as weekly homework. There will be two exams, a project and a final. The various components of the course will be weighted as follows:

      Homework: 14%
      Lab/Class: 28%
      Tests: 32%
      Project: 10%
      Final: 16%
  • The plus/minus grading system will be used.
  • Attendance will be taken.
  • Absences, lateness, inattention, etc. will be factored into the lab/class component of the grade.
  • Over three unexcused absences may result in the reduction of your final grade.
  • Unless stated otherwise, lab reports are due the week after the lab. Labs submitted after the test on the relevant material will not be eligible for full credit. Similarly, homework assigned two weeks before a test must be submitted before the test to be eligible for full credit.
  • All tests are cumulative, though they will tend to focus on and give more weight to the new material.
  • It is your responsibility to keep copies of all of your assignments, tests and so forth at least until you receive your final grade for the course.

Classroom Behavior:

While in the classroom, students should behave in a manner that is neither distracting to nor disrespectful to the professor or other students. Cell phones should be turned off.

Cheating:

When using materials from a book, website, etc., the source must be cited, otherwise it is considered plagiarism. Claiming another's work as your own is cheating. A student caught cheating will receive a score of zero. Repeated cheating can result in a failing grade for the course. Asking another for help on a step or two in a many step homework is acceptable; handing in duplicate or nearly duplicate work is not. If you require a significant amount of assitance, you should seek my help. Finally, openly allowing your work to be copied is also cheating.

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